After getting into an accident, many people are unsure as to what to expect when taking their vehicle to a repair shop. The experience will differ depending on the Insurance carrier, but we’ve put together a quick explanation of how our process works and what exactly goes into a repair estimate.

Rather than having an insurance adjuster come out to inspect the vehicle, we do an inspection and send the information, along with photos, to the adjuster. We take plenty of pictures to make sure that the adjuster can see the damages. If your damages occurred near the front, we’ll check under the hood to see if anything inside sustained damages as well. The more details we can give the insurance adjuster, the better. We work with all insurance companies and will help you with the claims process.

After we thoroughly look at your vehicle, we’ll write up the repair estimate. This includes a description of the work to be done, what will need to be replaced or repaired, along with the cost of parts and labor. You’ll get a written copy of the estimate, and we’ll also send it to the insurance adjuster.

This usually takes a few days for the adjuster to get back to us, and then we can let you know if the insurance company accepted liability. Then, we’ll set up your appointment to bring your vehicle back for repairs. We can set up a rental to meet you right here at the shop or get you scheduled into one of our loaner cars.

We’ll keep you informed about the status of your vehicle’s repair so you’re always aware of what’s being done. Our auto body technicians receive continued education, training and certifications, and we have the most up-to-date technology to ensure that you get the best repair possible. We also provide a Lifetime Warranty on all of our repair work.

There will always be many repair centers to choose from, especially around the Twin Cities, but our professional commitment to high-quality service makes Crossroads Collision Center the preferred choice. When you get into an accident, bring your car to our shop—we don’t require appointments for initial inspections.